Frequently Asked Questions
About the Uradome Coast Island Tour Boat
Where can I make a reservation for the Uradome Coast Island Boat (Big Boat)?
Reservations are not required for Uradome Coast Island Boat (Big Boat).
Please purchase your ticket at the site at least 10 minutes before departure time.
During peak periods such as long holidays, extra boats may be added to accommodate the increased number of passengers.
About Boarding
Can I board with pets such as dogs or cats?
Even if they are in a cage, pets are not allowed on board the Island Tour Boat, Small Boat Uradome-go, or the Glass Boat.
However, if you have a cage, we can keep your pet at the office during your tour.
※ Assistance dogs are permitted on board.
Please note that pets are welcome on the private cruising boat Cosmos, so feel free to consider this option.
Can I bring a stroller on board?
We’re sorry, but as there is no storage space on board, strollers must be left at the pier, and you will need to carry your child from the boarding area.
Is there a smoking area on the boat?
We’re sorry, but smoking is strictly prohibited throughout the entire boat.
About Operation
Is the tour cancelled if it rains?
The decision is based primarily on wind and wave conditions, rather than whether it is raining or sunny.
At what wave height will the service be cancelled?
The sightseeing boat service will be suspended if the wave height in the cruising area exceeds 1 meter.
Please note that the wave height in weather forecasts may differ from actual conditions, so we recommend checking the operation status in our website on the day of your visit.
How reliable is the wave height in the weather forecast?
Weather forecasts provide wave heights for a wide area of the Sea of Japan off the San'in coast, which are often higher than the actual wave conditions in the sightseeing boat cruising area.
Even if the forecast indicates wave heights of 1.5 meters or more, the actual wave height may be less than 1 meter, allowing the boats to operate.
We recommend checking the operation status in our website on the day of your visit for accurate information.
When is the operation status announced?
We update the latest information on the top page of our official website around 8:30 a.m. on the day of operation.
As the operation status may change depending on wave conditions, please be sure to check again shortly before your visit.
https://yourun1000.com/
About Fares
Are there any JAF discounts or senior fares?
We're sorry, but we do not have these kinds of discount.
Is there a discount for people with disabilities?
There is a discount available for those who have a disability certificate for the Uradome Coast Island Tour Boat and Glass-bottom Sightseeing Boat.
Additionally, the Uradome Coast Island Tour Boat allows passengers to board with a wheelchair.
About the facility
Are there any restaurants nearby?
Inside the sightseeing boat terminal, there is a restaurant called Ajiroya where you can enjoy seafood bowls and other fresh seafood, as well as Minato Café offering seafood burgers, special shrimp bisque, desserts, and more.
Please feel free to enjoy them while waiting or after boarding.
Is parking available?
There is a free parking lot that can accommodate approximately 100 vehicles.
Are there coin lockers available?
There are no coin lockers, but we can hold your luggage (except valuables) at the reception.
About Cancellations
How can I check if the tour has been cancelled?
The operation status for the day is updated on our website around 8:30 a.m., so please check it before your visit.
We also update the status during the day if there are any changes in the operation.
https://yourun1000.com/
For customers who have made a reservation, cancellation notifications will be sent to the email address provided during booking.
Please ensure that your settings allow you to receive these emails.
If I paid in advance and the tour is cancelled, will I get a refund?
In the event of a cancellation due to sea and weather condition or reasons on the operator’s side, a full refund will be issued.
The refund will be automatically processed to the credit card used for payment.
Please note that the timing of the refund may vary depending on your credit card company, so we recommend contacting your credit card provider for further details.